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DispForm.aspx19293852019-01-31 7:03:57 PM<a href="/EN/Pages/OpportunityDetail.aspx?SelectionProcessId=25725245-b97f-e811-bff9-000e1e07bde8">Technical Support Specialist</a>2018-1402019-03-01 4:59:59 AMTechnical Support SpecialistADG-E: $62,912 - $79,603 (Under Revision)Digital Services and Real PropertyOffice of the Director, IT Operations and ServicesADG-EOpen<div class="PostingLanguageProfile"><p>Bilingual Imperative (English / French)</p><ul><li>Reading comprehension: Intermediate level (B)</li><li>Written expression: Intermediate level (B)</li><li>Oral interaction: Superior level (C)</li></ul></div><div class="PostingYourChallenge"><p>If you dream of an IT organization that is small enough to be noticed and big enough to provide a meaningful career, we want to hear from you. The House of Commons Digital Services and Real Property provides IT services to Canadian leaders. You will play an important role in ensuring that we deliver a high quality service to our Members. </p><p>Working in a call center environment, the Technical Support Specialist is accountable for the provision of technical expertise in regard to calls or requests to the IT Service Desk for support and resolution of issues and problems encountered with House technologies by Members of Parliament and their staff on the Hill and in constituency offices, from House Officers, House of Commons administrative staff, Library of Parliament employees, Parliamentary Translation employees, the Parliamentary Centre and the Senate. Responsibilities include telephone and email support and guidance, as well as on-line distance troubleshooting and diagnostic of problems and the application of corrective measures. </p><p>The 24/7 nature of work activities requires to work on a rotational basis outside normal working hours. </p><p>The ideal candidate:<br />The ideal candidate is courteous, demonstrates interpersonal and high level customer service skills, to interact and assist various distinguished clients. Reliability and team spirit will go a long way within this position as you will be working with various teams on a regular basis. If you are a team player, collaborative and thrive in a fast-paced environment, this position is for you.</p><p>The Organization:<br />The House of Commons Digital Services and Real Property (DSRP) is recognized as a rewarding and innovative workplace where members and partners trust us to contribute to their full potential. DSRP provide and support products and services to Members of Parliament, the House of Commons Administration and their partners.</p><p>DSRP brings you close to the action of the Canadian Political scene.</p></div><div class="PostingPrerequisitesSection"><span class="PostingPrerequisitesSectionTitle">Education</span><ul><li>Successful completion of post-secondary education from a recognized institution in a related field such as Computer Science or Information Technology.</li></ul></div><div class="PostingPrerequisitesSection"><span class="PostingPrerequisitesSectionTitle">Experience</span><ul><li>A minimum of three (3) years of recent experience in troubleshooting and support of Microsoft Windows 7 or later versions and MS-Office 2010 Professional Suite or later versions;</li><li>A minimum of two (2) years of recent experience in supporting and resolving Windows based personal computer hardware, software and peripheral problems in an enterprise networked environment;</li><li>A minimum of two (2) years of recent experience in troubleshooting and support of mobile devices;</li><li>Experience working in a call center.</li></ul></div><div class="PostingPrerequisitesSection"><span class="PostingPrerequisitesSectionTitle">Asset</span><ul><li>Experience working and/or troubleshooting with VOIP;</li><li>Experience in networking such as Wi-Fi and WAN-LAN;</li><li>Hold certifications such as CCNA, CNA, A+, MCSE or ITIL.</li></ul></div><div class="PostingCompetencies"><p>Candidates will be evaluated against the Information Services&#39; Competency Profile – Analysts / Programmers.</p></div> The purpose of this recruitment and selection process is to staff the position of Technical Support Specialist on a temporary basis and to create a pool of potential candidates for future temporary or indeterminate vacancies for the position of Technical Support Specialist or positions requiring similar competencies at the House of Commons. Placement decisions will be based on one or more of the following criteria; Depth, breadth and type of work-specific experience. Additional, new or already assessed qualifications or competencies may be further assessed based on work-specific requirements.<div class="PostingEssentialInformation"><ul><li>Selected candidates who do not have valid second language evaluation (SLE) results will be assessed. Bilingual non-imperative appointments could also be considered. </li><li>A variety of assessment tools may be used to assess candidates.</li><li>The masculine form is used in documents for the sole purpose of simplifying them: it is not discriminatory in any way.</li><li>The House of Commons is committed to an inclusive workplace that ensures full and equal access to employment, development and advancement opportunities for current and future employees.</li><li>Relocation and travel expenses incurred during the recruitment and selection process are the applicant&#39;s responsibility.</li><li>Applications must be submitted no later than 11:59 p.m. (Eastern Daylight Savings Time) on February 28, 2019.</li><li>The recruitment and selection documents that can be downloaded from this website using the links provided are presently under review to comply with Web accessibility standards. In the interim, please send all requests for accessible versions of these documents to</li><li>If you have any questions regarding the application process, please contact Recruitment and Selection at before the closing date and time of the recruitment and selection process. We will respond to enquiries within 24 hours (excluding statutory holidays and weekends).</li></ul></div><a title="Opens in a new window" href="" target="_blank" class="PostingApplyButton">Apply</a>



Competency Profile29514582018-06-27 1:15:50 PM;Document25725245-b97f-e811-bff9-000e1e07bde81
Competency Profile29514672018-06-27 1:15:50 PM;Document25725245-b97f-e811-bff9-000e1e07bde81

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