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DispForm.aspx305932022-01-17 8:11:10 PM<a href="/EN/Pages/OpportunityDetail.aspx?SelectionProcessId=438529d0-b168-ec11-9ab6-00505692999f">Technical Support Specialist</a>2122-2021-2062022-01-31 4:59:59 AMTechnical Support SpecialistADG-E: $68,107 - $86,176Digital Services and Real PropertyIT Operations and ServicesADG-EOpen<div class="PostingLanguageProfile"><p></p><ul><li>Reading comprehension: Intermediate level (B)</li><li>Written expression: Intermediate level (B)</li><li>Oral interaction: Superior level (C)</li></ul></div><div class="PostingYourChallenge"><p>If you dream of an IT organization that is small enough to be noticed and big enough to provide a meaningful career, we want to hear from you. </p><p>The House of Commons Digital Services and Real Property is currently looking to staff the Technical Support Specialist position.</p><p>The Organization:<br />The House of Commons Digital Services and Real Property (DSRP) is recognized as a rewarding and innovative workplace where members and partners trust us to contribute to their full potential. DSRP provide and support products and services to Members of Parliament, the House of Commons Administration and their partners.</p><p>DSRP brings you close to the action of the Canadian Political scene.</p><p>About the Role:<br />Working in a call center environment, the person is accountable for the provision of technical expertise in regard to calls or requests to the IT Service Desk for support and resolution of issues and problems encountered with House technologies by Members of Parliament and their staff on the Hill and in constituency offices, from House Officers, House of Commons administrative staff, Library of Parliament employees, Parliamentary Translation employees, the Parliamentary Centre and the Senate. Responsibilities include telephone and email support and guidance, as well as on-line distance troubleshooting<br />and diagnostic of problems and the application of corrective measures.</p><p>The 24/7 nature of work activities requires to work on a rotational basis outside normal working hours.</p><p>The ideal person:<br />In this Technical Support Specialist role, you will use your interpersonal and high level customer service skills, to interact and assist various distinguished clients. Your reliability and team spirit will go a long way within this position as you will be working with various teams on a regular basis. </p><p>Top reasons to join the House of Commons Administration:<br />- Work at the Heart of democracy<br />- National Capital Region’s Top Employers <br />- Canada’s Top 100 Employers <br />- Canada’s Top Employers for Young People<br />- Work-life balance / Flexible schedules / 35-hour work week<br />- Resources to promote well-being<br />- Learning, professional development and advancement opportunities</p><p>Everyone is Welcome!<br />The House of Commons is committed to building and maintaining an inclusive, diverse, respectful and barrier-free environment. We strive to make our organization a place where everyone feels they belong. <br />If you require accommodation during the application or assessment process, please contact for additional support.</p></div><div class="PostingPrerequisitesSection"><span class="PostingPrerequisitesSectionTitle">Education</span><ul><li>Successful completion of post-secondary education from a recognized institution in a related field such as Computer Science or Information Technology OR an acceptable combination of education, training and relevant experience in an IT related field.</li></ul></div><div class="PostingPrerequisitesSection"><span class="PostingPrerequisitesSectionTitle">Experience</span><ul><li>A minimum of three (3) years of recent experience in troubleshooting and support of Microsoft Windows Operating system (ex. Windows 10) and Microsoft Office Suite (ex. Office 365);</li><li>A minimum of two (2) years of recent experience in supporting and resolving Windows based personal computer hardware, software and peripheral problems in an enterprise networked environment;</li><li>A minimum of two (2) years of recent experience in troubleshooting and support of mobile devices;</li><li>Experience working in a call centre.</li></ul></div><div class="PostingPrerequisitesSection"><span class="PostingPrerequisitesSectionTitle">Asset</span><ul><li>Experience working and/or troubleshooting with VOIP;</li><li>Experience in networking such as Wi-Fi and WAN-LAN;</li><li>Hold certifications such as CCNA, CNA, A+, MCSE or ITIL;</li><li>Experience dealing with high profile clients and VIP;</li><li>Knowledge of the political environment.</li></ul></div><div class="PostingCompetencies"><p>Candidates will be evaluated against House of Commons Administration Competency Framework – Specialized Support.</p></div> The purpose of this recruitment and selection process is to staff multiple Technical Support Specialist positions on a determinate basis and to create a pool of qualified candidates that may be considered to staff future vacancies for this position or for other similar and/or related positions on an indeterminate and/or determinate basis. Consideration may be given to candidates with other linguistic profiles.<div class="PostingEssentialInformation"><ul><li>**Effective November 22, 2021, all individuals entering the Parliamentary Precinct are required to be fully vaccinated against COVID 19, unless accommodated based on a medical contraindication. Individuals are considered to be fully vaccinated against COVID-19 fourteen (14) days after they have received the recommended doses of one vaccine or combination of vaccines approved by Health Canada.</li><li>**As part of the application process, candidates will be asked to identify their vaccination status. The successful candidate must show proof of vaccination, or medical contraindication.</li><li>**In the event that a candidate is selected to be assessed on-site, proof that they are fully vaccinated will be required along with government issued ID at that time.</li><li>In response to the COVID-19 pandemic and further to public health guidelines, preventative measures are being taken to ensure health and safety during the recruitment process. </li><li>Assessments and interviews may be held in-person or virtually and the use of technology may be required. For any questions regarding use of technology, please contact </li><li>Position location: Ottawa, Ontario</li><li>Selected candidates who do not have valid second language evaluation (SLE) results will be assessed. Bilingual non-imperative appointments could also be considered. </li><li>Please note that only applications submitted through our Career Portal will be accepted. Applications must be submitted no later than 11:59 p.m. (Eastern Standard Time) on January 30, 2022.</li><li>Please save a copy of the notice of job opportunity as well as all related documents. Once the closing date has passed, these documents will no longer be available.</li><li>If you have any questions regarding the application process, please contact Recruitment and Selection at before the closing date and time of the recruitment and selection process. We will respond to enquiries within 24 hours (excluding statutory holidays and weekends).</li><li>Relocation and travel expenses incurred during the recruitment and selection process are the applicant&#39;s responsibility.</li><li>A variety of assessment tools may be used to assess candidates.</li></ul></div><a title="Opens in a new window" href="" target="_blank" class="PostingApplyButton">Apply</a>



Competency Framework435212021-03-29 8:32:20 AM;Document438529d0-b168-ec11-9ab6-00505692999f1
Competency Framework435262021-03-29 8:32:20 AM;Document438529d0-b168-ec11-9ab6-00505692999f1

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