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DispForm.aspx21385112018-11-29 7:18:23 PM<a href="/EN/Pages/OpportunityDetail.aspx?SelectionProcessId=78670e5e-a87b-e811-a388-000e1e07bde8">Telecommunications Officer</a>2018-1372019-01-07 4:59:59 AMTelecommunications OfficerADG-F: $56,789 - $71,856 (Under Revision)Digital Services and Real PropertyOffice of the Director, IT Operations and ServicesADG-FOpen<div class="PostingLanguageProfile"><p>Bilingual Imperative (English / French)</p><ul><li>Reading comprehension: Intermediate level (B)</li><li>Written expression: Intermediate level (B)</li><li>Oral interaction: Intermediate level (B)</li></ul></div><div class="PostingYourChallenge"><p>If you dream of an IT organization that is small enough to be noticed and big enough to provide a meaningful career, we want to hear from you. The House of Commons Digital Services and Real Property provides IT services to Canadian leaders. You will play an important role in ensuring that we deliver a high quality service to our Members.</p><p>Working in a Call centre environment, the Telecommunications Officer provides first level support and is responsible for the resolution of technical issues/problems and the fulfillment of requests related to telecommunication matters concerning products and services. This would include extended services for travel, from Members of Parliament and their staff, including constituency offices, House Officers, House of Commons administration, and Hill partners (Library of Parliament, Senate, etc.).</p><p>The ideal candidate:<br />Due to a fast-paced collaborative work environment and the diversity of the requests from members of parliament, the ideal candidate demonstrates highly efficient and effective organizational skills by prioritizing his work load and demonstrates strong self-management capabilities. He is oriented towards high quality customer service and works effectively under pressure and in high-stress situations.</p><p>The Organization:<br />The House of Commons Digital Services and Real Property (DSRP) is recognized as a rewarding and innovative workplace where members and partners trust us to contribute to their full potential. DSRP provide and support products and services to Members of Parliament, the House of Commons Administration and their partners. We have a very close relationship with our customers and as in most IT environments, changes are frequent and the pace is fast.</p><p>DSRP brings you close to the action of the Canadian Political scene.</p></div><div class="PostingPrerequisitesSection"><span class="PostingPrerequisitesSectionTitle">Education</span><ul><li>Post-secondary degree in an IT related field OR acceptable combination of training and experience related to telecommunications services.</li></ul></div><div class="PostingPrerequisitesSection"><span class="PostingPrerequisitesSectionTitle">Experience</span><ul><li>Recent and extensive experience providing customer-focused service to high- profile clients (e.g. Members of Parliament, Executives, VIPs);</li><li>Experience working in a fast-paced environment;</li><li>Experience and/or demonstrated capabilities in dealing with technical issues;</li><li>Experience and/or knowledge of various telecommunications products and services.</li></ul></div><div class="PostingPrerequisitesSection"><span class="PostingPrerequisitesSectionTitle">Asset</span><ul><li>Experience with VOIP;</li><li>Technical expertise with mobile devices;</li><li>Experience in handling purchase orders and procurement functions based on financial requirements;</li><li>Experience in coordinating projects;</li><li>Experience in routine database updates and management.</li></ul></div><div class="PostingCompetencies"><p>Candidates will be evaluated against the Information Services&#39; Competency Profile – Analysts / Programmers.</p></div> The purpose of this recruitment and selection process is to staff the position of Telecommunications Officer on a temporary basis and to establish a list of qualified candidates. Qualified candidates may be considered for other temporary or indeterminate positions requiring similar competencies at the House of Commons. Placement decisions will be based on one or more of the following criteria; Depth, breadth and type of work-specific experience. Further assessments of additional, new or already assessed qualifications or competencies may be further assessed based on work-specific requirements.<div class="PostingEssentialInformation"><ul><li>Selected candidates who do not have valid second language evaluation (SLE) results will be assessed. Bilingual non-imperative appointments could also be considered. </li><li>A variety of assessment tools may be used to assess candidates.</li><li>The masculine form is used in documents for the sole purpose of simplifying them: it is not discriminatory in any way.</li><li>The House of Commons is committed to an inclusive workplace that ensures full and equal access to employment, development and advancement opportunities for current and future employees.</li><li>Relocation and travel expenses incurred during the recruitment and selection process are the applicant&#39;s responsibility.</li><li>Applications must be submitted no later than 11:59 p.m. (Eastern Standard Time) on January 6, 2019.</li><li>The recruitment and selection documents that can be downloaded from this website using the links provided are presently under review to comply with Web accessibility standards. In the interim, please send all requests for accessible versions of these documents to</li><li>If you have any questions regarding the application process, please contact Recruitment and Selection at before the closing date and time of the recruitment and selection process. We will respond to enquiries within 24 hours (excluding statutory holidays and weekends).</li></ul></div><a title="Opens in a new window" href="" target="_blank" class="PostingApplyButton">Apply</a>



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